The consumer has the right to inform the company within fourteen (14) days of receipt of the goods that he is withdrawing from the contract, without having to state the reason for his decision. The message is considered timely if the shipment is delivered on time. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. The latter must be returned to the company no later than thirty (30) days from the notice of resignation. The buyer can notify us of the intended return no later than 14 days after receipt of the goods by mail (Flamula d.o.o., Koprska ulica 74, 1000 Ljubljana) or to the contact e-mail address email@example.com. Return of the received goods to the specified address within 14 days of receipt, without prior written notice, is also considered a withdrawal from the purchase. Return of goods is NOT possible at retail outlets. Reimbursement costs are borne by the sender himself, unless otherwise agreed in writing in advance. We do not accept redemption shipments. In the case of delivery at our expense, we will charge you the cost of return according to the valid price list of Pošta Slovenije. We are not responsible for any costs incurred due to acting outside the terms of business. Products must be unused, undamaged and in the original undamaged packaging. A copy of the invoice must be attached. A return form (letter) is also desirable to expedite the return or exchange process. Your bank account should be written on the form, where we will transfer the money in the event of a refund. The return option does not apply to products ordered or manufactured at the request of the customer, which are not in stock. The provider returns the entire purchase price no later than 14 days after receipt of the returned goods.